Support
How can we help?
Find answers to common questions, get help with your account, or reach our support team directly.
Email Support
support@nillar.com
We respond within 24 hours on business days.
File a Complaint
Complaints & Disputes
Formal complaint process for unresolved issues.
Browse by topic
Payments & Transfers
Help with sending money, receiving payments, and transaction issues.
- Send money to a contact
- Transfer failed or pending
- Wrong amount sent
- Transaction not reflecting
Account & Profile
Managing your account, KYC verification, and profile settings.
- Complete KYC verification
- Update phone number or email
- Change your PIN
- Account restricted or blocked
Wallet & Funding
Funding your wallet, withdrawals, and balance issues.
- Fund wallet via bank transfer
- Wallet not showing correct balance
- Withdrawal issues
- Reversal or refund requests
Security & Fraud
Report suspicious activity, unauthorised transactions, or compromised accounts.
- Report unauthorised transaction
- Forgot PIN or biometric
- Account hacked or compromised
- Phishing or scam alert
Frequently asked questions
How do I send money on NillarPay?
Open the app, tap 'Send Money', search for a contact or enter a NillarPay ID, enter the amount, and confirm with your PIN or biometrics.
How long does a transfer take?
Transfers between NillarPay users are instant. Bank transfers typically settle within minutes but may take up to 24 hours in rare cases.
What do I do if my transaction is pending?
Wait 24 hours first. If funds are debited but not received after 24 hours, contact support with your transaction reference number.
How do I complete KYC verification?
Go to your Profile in the app, tap 'Verify Identity', and follow the steps to upload a valid government-issued ID and take a selfie.
Is my money safe with NillarPay?
Yes. NillarPay uses bank-grade encryption, biometric authentication, and PIN protection. Your funds are secured and insured.
How do I report a fraudulent transaction?
Immediately contact us at support@nillar.com or call +234 907 7490 181. Include your transaction reference, amount, and date.
Still need help?
Our support team is available Monday – Friday, 9am – 6pm WAT.